Frequently Asked Questions

We try to match our products availability as close as possible with our retail store. However, some items are only available exclusively online or for a limited time only.

Fill up the Contact Us form with your contact details and the item (Brand, Model No., Product name) that you are looking for and our friendly staff would get back to you in 3 working days. Alternatively, you can give us a call at 6294 2397 and our sales assistant at our shop will gladly assist you.

The prices shown are not inclusive of delivery and installation charges.

Delivery charges are as follows:

• Truck delivery: $20/trip^

^ A flat rate of $5 will be charged for delivery addresses that have no lift access located in the building from the 3^rd floor onwards. This service is only applicable up to the 5^th floor. Please pay the fee directly to the deliverymen.

As we do not provide installation service, should you require installation and/or dismantling of your appliances, we will help you liaise with a contractor to advise you on the estimated costs.

There are 2 ways you may choose to inform us:

1. Inform our sales assistant about your request and explain your situation when they call to confirm delivery date and time, or
2. Leave a comment during checkout and a estimated installation quote will be advised during the delivery confirmation call.

Once payment has been received and order confirmed, our friendly staff from the office will contact you via phone, within 3 working days, to confirm the delivery day and arrange the time with you.

Sometimes delivery can get delayed due to unforeseen circumstances.

In the event such a situation should happen, our deliveryman would either SMS or call you informing you of the delay. However, should you not receive any update, feel free to call our office at 6294 2397 for assistance in checking your delivery status.

Payment and deposits made are non-refundable. Refund will only be allowed if item ordered is unavailable. However, an exchange of items are permitted. Please refer to our Exchange Policy for more details.

To avoid the hassle of doing exchanges, always take note of the measurements of the item of your choice and the space you will be placing them. If you are still unsure, snap pictures of your space together with measurements and pop by our retail shop at 132 Jalan Besar or give us a call at 6294 2397, to speak to our friendly sales assistants. Alternatively, you can fill in the Contact Us form for advice and we’ll get back to you within 3 working days.

Not all products come with warranty. If warranty is included, it will be stated in the product details. As the warranty provided is from the manufacturer, you may contact us at 6294 2397 or contact the respective brands’ local agents for any matters pertaining to the warranty.

Sharing is caring! Feel free to share your unique promo codes* with your friends and family. Give it as a gift or for fun. Every time your friend makes a successful purchase and register as a member with us, not only would they earn points, you would too! Don’t forget to subscribe to our Newsletter too and be the first to know of any special promotions or sales.

* Promo codes are for one-time use only unless otherwise stated. Minimum spending varies between each promo code given.

$10 = 1 point

With the accumulated points, members can exchange these points to offset some costs at the checkout. The more points you accumulate, the more discount you will receive.

All prices are excluding GST. The GST will be calculated when you checkout.

Remember to check your order before making your payments!

We try to match our products availability as close as possible with our retail store. However, some items are only available exclusively online or for a limited time only.

Fill up the Contact Us form with your contact details and the item (Brand, Model No., Product name) that you are looking for and our friendly staff would get back to you in 3 working days. Alternatively, you can give us a call at 6294 2397 and our sales assistant at our shop will gladly assist you. =)

As a new business partner, you can add the products that you want to enquire about in the Enquiry cart. Our business consultant will contact you within 3 working days regarding your enquiry.

Once both parties have come to an agreement, an account will be created for you/your company to login and you can start placing orders.

We understand the pain of searching through multiple products over and over again. To reorder the same list of items, just follow these simple steps:

1. Login to your account
2. In your account dashboard, look for Order History tab.
3. Click Reorder. Your list of items will be automatically be added to your shopping cart.

If the quantity needs to be edited, it can be done when you checkout

Absolutely! Just like how you would do in your shopping cart. Here’s 3 simple steps to getting a quotation:

1. View the product of your choice.
2. Select Add to Enquiry.
3. Go to Enquiry and Ask for Quotation

Once we received your enquiry, our business consultant will contact you via your preferred mode of contact with your quotation within 3 working days.