Terms & Conditions


Terms & Conditions

1. Information About Us

1.1 WWW.chuanheng.sg is a site operated by Chuan Heng Hardware Trading Pte Ltd. We are registered in Singapore under the Business Registration Number 200010702Z and with our registered office at 132 Jalan Besar, Singapore 208850. Our GST Registration Number is 20-0010702-Z.

2. Service Availability

2.1 Our site is only intended for use by tourists, residents, businesses, and companies in Singapore ("the Serviced Country"). We do not accept orders from individuals outside of the Serviced Country.

3. Your Status

3.1 By placing an order through our site, you warrant that:

3.1.1 You are legally capable of entering into binding contracts;

3.1.2 You are a resident in the Serviced Country.

3.1.3 You have an active email account and telephone and/or mobile phone number for contact purposes.

4. Usage of our website

By using our website,  you agree to allow us to collect or use your information in an appropriate manner in accordance to the Personal Data Protection Act of Singapore.

5. Security

Please make sure that your login details, password and all your other account details remain confidential at all times. If you know or suspect that the security of your account is at risk, please contact us.

6. Online Orders

6.1 Placement of Online order

Any online placement of order from the Customer shall be considered an offer to purchase products from the Company.

After an order has been placed, the Customer will receive an e-mail from the Company acknowledging that the Company has received the order. Please note that this does not mean that your order has been accepted. Your order constitutes an offer to purchase from us. All telephone and online orders are subject to acceptance by us, and we will confirm such acceptance to you either during our telephone conversation or email. The contract between us (“the Contract”) will only be formed when you make the payment after placing an online order.

6.2 All orders placed online are subjected to actual stock availability. In the event where the Product in your order is out of stock, we will notify you of such incident and suggest alternatives to replace the Product that you have selected. In the circumstances where items cannot be replaced, we will provide you the option to cancel the Products from the order and payment made will be refunded to you.

6.3 All orders placed online will be fulfilled within 3 business days unless otherwise advised. Business days exclude Saturday, Sunday and Public Holidays.

6.4 You are obliged to make payment in FULL by the payment option you select when you check out your orders.

7. Our Status

7.1 We may provide links on our site to the websites of other companies, whether affiliated with us or not. We cannot give any undertaking that the products you purchase from companies to whose website we have provided a link will be of your desired satisfactory qualities.

8. Price and Payment

8.1 Price

8.1.1 All prices listed on the www.chuanheng.sg/demo shall be in Singapore Dollars and payment shall be made according to the specifications under Payment Terms. Any applicable taxes such as Goods and Services Tax shall be borne by the Customer.

8.1.2 The price of any Products will be quoted as on our site. From time to time, the prices may vary due to promotions and clearance sales.

8.1.3 The prices of the Products available online might differ from our in-store prices, and vice versa. We reserve the right to adjust the prices at our discretion.

8.1.4 All quotations by the Company to the Customer are open for acceptance by the Customer within the period of time stated, or if it not stated, is within 7 days from the date of quotation. All quotations given by the Company to the Customer are subject to variation or withdrawal at any time after the specified date on the document.

8.1.5 The Company reserves the right to increase the prices of the Products and Services at any time prior to the delivery of Company’s Products and/or Services to the Customer if such increase is/are due to factors beyond the Company’s control such as, but not limited to, increase in import cost as a result of foreign currency fluctuations, increase in logistics costs, labour costs, storage costs, tax, duty, tariff etc.

8.1.6 The Company also reserves the right to increase the prices of the products and services at any time prior to the delivery of Company’s products and services if there has been an increase in the prices of the products.

8.1.7 In the event where the price of the Product has been priced incorrectly, the company will notify you in the shortest timeframe where you will be given an option to purchase at the correct price or cancelling your order.

8.2 Payment

8.2.1 All online orders have to be paid in full via the payment options that are available to you when you check out your orders.

All payments by the Customer for the Company’s products and services shall be in Cash upon delivery. The Company DO NOT ACCEPT payment by CHEQUE.

8.2.2 It is mandatory of the Customer to make full payment upon the receipt of products and/or services.

8.2.3 The Company shall retain title to the products sold until the Company has received full payment (including any late payment interests incurred) of the price of the products from the Customer.

8.2.4 Until payment has been received in full by the Company, the Company shall be entitled to repossess and dispose all or any part of the products in which title remains vested in the Company through resale or otherwise. In this context, the Customer shall hold the products as the Company’s fiduciary agent and shall keep the products properly stored, protected and insured.

8.2.5 For Business and Corporate Clients who are on Term Payment, a 2% interest shall be charged on all invoices that are Late on Payment.

8.2.6 Cheque payment by Business and Corporate Clients shall be crossed and made payable to “Chuan Heng Hardware Trading Pte Ltd”.

9. Delivery

9.1 The Company shall not be liable for any delay and/or failure to deliver the products and services in the event where such delay and/or failure is not due to the Company’s conduct and/or omissions but due to factors beyond the Company’s control and/or due to factors which the Company cannot provide for against despite its exercise of reasonable diligence. Under such circumstances, these shall not be a ground for cancellation or variation of the Contract by the Customer.

9.1.1 Factors that are beyond Company’s control includes and not limiting to, other customers’ delay in receiving the products in the stipulated time given to them, traffic congestion as a result of bad weather, traffic accidents, road works, fallen trees and/or tree branches and faulty traffic lights.

9.2 The Company shall reserve the right to make claim against the Customer for all expenses incurred as a result of Customer’s failure to receive the products and services on the delivery date. Any changes to the delivery date have to be made at least 1 WORKING DAY before the delivery date.

9.3 Any changes made to the delivery date on the day of the delivery shall be considered as cancellation of delivery. In such circumstances, delivery charges shall apply to any subsequent delivery made by the Company.

9.4 The Company reserves the right to deprive the Customer of the products and services that has been stipulated in the order if the Customer fails to pay the full amount and/or abide to the agreed Payment Term upon delivery.

9.5 In the situation where the Company agrees to pass the products to the Customer without receiving full payment, the Customer shall hold the products as the Company’s fiduciary agent and be held accountable for the damage, loss or destruction of the products.

9.6 When deliveries are agreed to be spread over a period of time, each delivery to the Customer shall be invoiced by the Company and shall be paid accordingly. In the event that the Customer fails to make payment to the Company upon delivery, the Company shall reserve the right to terminate all subsequent deliveries.

9.7 Upon the delivery of products, the receiving party, presumably the Customer and/or the authorized person appointed by the Customer, shall be held accountable for the inspection of the products. Where the Receiving Party (in this case, the Customer and/or the authorized person appointed by the Customer) has signed to declare that products are received in correct quantity and in good condition, the Company shall not be liable for any form of damage found on the products thereafter.

9.8 In the circumstances that item(s) have been missing, wrongly delivered as a result of picking error or there has been damages or defects found during the inspection, the Customer shall indicate on the delivery order of such issues. The Product(s) indicated will be replaced and resent to the Customer without any delivery charges.

9.9 Refusal to sign the delivery order shall be deemed as refusal to accept the delivery of goods.

10. Warranty

10.1. All Product Warranty varies with the respective brands. As such, customers should refer to the respective brands for their specific terms and condition for warranty.

10.2 All Product Warranty stated forth by the respective brands are only valid within Singapore and are not valid for overseas countries.

10.3 All Product Warranty shall be voided in the event where the Products have not been installed, used or maintained in the way that it should have been. To avoid such incident, the Company advises all Customer to seek the respective trade professionals to install their Products. It is also in the Customer’s best interest to understand how the Products should be used, operated and maintained.

10.4 In order for the Company to assist the Customer with any Product Warranty, it is mandatory that the Customer provide their Invoice as their Proof of Purchase.

10.5 In the circumstances that installation of any electrical product is involved, it is mandatory that the Product has been installed is being left intact if the unit is suspected to be faulty. This is to enable the technicians to pinpoint if there could be any possible on-site faults. Customer is advised not to dismantle any installed electrical product to avoid the product warranty from being void.

11. Liability

11.1 The Company’s liability in connection with any Product purchased through our site is strictly limited to the purchase price of that Product.

11.2 The Company shall not be liable to the Customer in any way whatsoever and howsoever if the products sold to and services supplied have been altered, improperly handled, treated or processed by the Customer and/or his worker and agents.

11.3 The Company shall have no liability whatsoever and howsoever arising from any direct, indirect, special or consequential damages (including but not limited to loss of profit) incurred or may be incurred by the Customer or any third party, even if it has been advised of the possibility of such damages, unless due to the Company’s wrongful and/or gross negligence.

11.4 The Company shall bear no liability in any way whatsoever and howsoever if the Products sold to the Customer are not installed in the way that it should have been installed by their own outsourced installer.


12. Our Return Policy

12.1 Any Exchange of products or Returning of Products must be done within 14 days from the date of delivery.

12.2 Products may be exchanged due to the following reasons:

12.2.1 Items received on the delivery day do not match the items stated on the invoice.

12.2.2 Defective or Damaged Products upon receiving the Products on the delivery day.

12.3 In order for the Product to be exchanged or returned, it must fulfil the following criteria:

12.3.1 The Original Invoice is mandatory for product exchange and verification purposes.

12.3.2 The Product is still new and in unused condition;

12.3.3 The Product Packaging is not damaged;

12.3.4 The Product is in saleable condition;

12.3.5 The Product has not been tampered with;

12.3.6 The Product is not part of a bundle package sales

12.3.7 The Product is not a pre-ordered item;

12.3.8 The Product sold is not a display set.

12.4 In circumstances that the returned/exchanged product does not meet the criteria stated in clause 12.3, the Company shall reserve the right to refuse the return.

12.5 In the circumstances where the Customer requires the Company to provide transport for the return of goods, the Customer shall bear the cost of transportation and labour.

12.6 Upon receiving the Product from the Customer, the Company shall reserve the right to examine the returned Product before deciding the course of remedy.

12.7 Any remedy that the Company adopts will be delivered in the way the Customer first received the Products. As such, if a Customer who has received the Products via “Cash and Carry” method request for the delivery of the Products, delivery charges shall apply accordingly.


When you return a Product to us (for instance, because you have cancelled the Contract between us, or have notified us that you do not agree to any change in these Terms and Conditions or in any of our Policies, or because you claim that the Product is defective, or you are not satisfied with the Product), we will examine the returned Product. Provided we are satisfied with the condition of the Product following our examination, we will either replace the item (if returned owing to a defect) or provide you with a refund. If you have requested a refund, we will usually refund any money received from you using the same method originally used to pay. We will process the refund within the shortest time possible.

12.8 Products returned by you because of a defect or within the 14-day cooling-off period will be refunded in full after delivery costs have been deducted.

12.9 A claim by you that the quantity of the Products delivered falls short of the quantity ordered shall be notified to us within 2 days from the date of delivery. If you do not notify us accordingly, we shall have no liability in respect of such shortfall and you shall be bound to pay the price as if the Products had been delivered in accordance with the Contract.

13. Notices

13.1 All notices given by you to the Company must be given to CHUAN HENG HARDWARE TRADING PTE LTD at 132 JALAN BESAR SINGAPORE 208850. We may give notice to you either via an e-mail or postal address that you provided to us when placing an order.

14. Events Outside our Control

14.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

14.2 A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

14.2.1 strikes, lock-outs or other industrial action;

14.2.2 civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;

14.2.3 fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;

14.2.4 impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;

14.2.5 impossibility of the use of public or private telecommunications networks; or

14.2.6 the acts, decrees, legislation, regulations or restrictions of any government.

14.3 Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

15. Waiver

15.1 If we fail, at any time during the term of a Contract, to insist upon the strict performance of any of your obligations under the Contract or any of these Terms and Conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the Contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.

15.2 A waiver by us of any default shall not constitute a waiver of any subsequent default.

15.3 No waiver by us of any of these Terms and Conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

16. Severability

16.1 If any of these Terms and Conditions or any provisions of a Contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

17. Entire Agreement

17.1 These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any Contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.

17.2 We each acknowledge that, in entering into a Contract, neither of us has relied on any representation, undertaking or promise given by the other and that nothing may be implied from anything said or written in negotiations between us prior to such Contract except as expressly stated in these Terms and Conditions.

17.3 Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party’s only remedy shall be for breach of contract as provided in these Terms and Conditions.

18. Our Right to Vary these Terms and Conditions

18.1 We have the right to revise and amend these Terms and Conditions from time to time.

18.2 You will be subject to the Policies and Terms and Conditions in force at the time that you order Products from us, unless any change to those Policies or these Terms and Conditions is required to be made by law or governmental authority (in which case it will apply to orders previously placed by you), or if we notify you of the change to those Policies or these Terms and Conditions before we provide you with the Dispatch Confirmation (in which case we have the right to assume that you have accepted the change to the Terms and Conditions, unless you notify us to the contrary within seven working days of receipt by you of the Products).

19. Law and Jurisdiction

19.1 Contracts for the purchase of Products through our site will be governed by the Law of Singapore. Any dispute arising from, or related to, such Contracts shall be subject to the non-exclusive jurisdiction of the Courts of The Republic of Singapore.